Frequently Asked Questions
Everything you need to know about ordering the world's finest produce and specialty foods.
How do you ensure the freshness of my produce during shipping?
We use specialized temperature-controlled packaging and expedited shipping methods to ensure your fruits and vegetables arrive in peak condition. Most perishable orders are shipped via overnight or 2-day delivery to maintain farm-fresh quality.
Can I track my order once it has been shipped?
Yes. As soon as your order is processed, you will receive a confirmation email containing a tracking number. You can use this to monitor your shipment's journey from our distribution center to your doorstep.
What is your return policy for perishable food items?
Due to the nature of fresh produce, we cannot accept returns. However, your satisfaction is our priority. If your order arrives damaged or does not meet our quality standards, please contact our customer service team within 24 hours of delivery for a replacement or refund.
Do you offer organic and non-GMO product options?
Absolutely. Melissa’s Produce offers a wide selection of certified organic fruits and vegetables. We are committed to sourcing high-quality, non-GMO products whenever possible to provide the healthiest options for our customers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For your convenience, we also support digital payment options such as PayPal and Apple Pay.
Do you ship internationally or to P.O. Boxes?
Currently, we only ship within the United States. Due to the perishable nature of our products and the need for timely delivery, we are unable to ship to P.O. Boxes; a physical street address is required for all orders.